What Is Action on Elder Abuse and the Local Safeguarding Team?

Action On Elder Abuse

The Campaigning Organisation Action on Elder Abuse (elderabuse.org.uk) is the only national charity working solely to prevent the abuse of older people in the United Kingdom. It encourages the development of best practice, holds conferences and seminars and speaks out in the media on issues around adult safeguarding.

They also offer a peer support programme so that older people can come together to support each other, the network is there to help survivors of elder abuse achieve a full recovery and move on from the trauma of abuse.

One key way Action on Elder Abuse addresses Elder Abuse is through their helpline. This is a unique service that is confidential and free. It provides information, advice and support for victims of abuse and their loved ones.

If you want to get help and support in a case of nursing home abuse you can ring the helpline now on

080 8808 8141

Action on Elder Abuse defines elder abuse as;

‘A single or repeated act or lack of appropriate action, occurring within any relationship where there is an expectation of trust, which causes harm or distress to an older person’.

This is a useful starting point in discussing abuse of elderly in residential nursing and care homes and looking at what can be done to prevent or avoid it, or what action to take to obtain compensation for any abuse.

What Are the Main Factors leading to Abuse in a Care or Nursing Home?

The main factors that cause elderly abuse in residential care and nursing homes can be identified (again by Action on Elder Abuse) as;

  1. Lack of Staff Training, Supervision and Support
  2. No Procedures or written policies for staff outlining the problems
  3. A lack of Respect for boundaries and the protection of privacy and dignity for all Elderly Home Residents
  4. Poor Communication between Staff and Managers, between colleagues and also between staff and residents. When this happens there is a lack of clarity of roles and expectations which can lead to uncertainty and ultimately to abuse.

We have compiled a guide to signs of care home abuse that you may find useful.

How Can Relatives and Friends Respond to Abuse?

If  you suspect immediate danger to your loved one you should call the emergency services and if you consider that a crime may have been committed you should do what you can to preserve the evidence and call the Police.

Other important steps to take are:

  1. Do not discuss the problem with the alleged abuser- this can make it worse
  2. Support and reassure the elderly relative that action is being taken
  3. Contact the Social Services Department

What is the Adult Safeguarding Team and How Can They Help?

The Care Standards Act 2000 obliged Local Authorities to set up multi agency Safeguarding teams to safeguard the rights and interests of all vulnerable adults who would be eligible for care in the community. They should have set up a policy which is regularly reviewed which provides a procedure for investigation into Elder Abuse and this covers that which may have occurred or is occurring in a Care or Nursing Home.

On referral to the local Safeguarding Team the Social Services Department will normally investigate on behalf the concerned person and make the necessary enquiries and investigation.

In addition the Care Quality Commission may have provided a report which may provide information about the Care or Nursing Home suspected of abuse and this may be of assistance in background investigations.

What to Do Next

For free initial advice please call 01535 958 778, email us, or use the contact form on this page.
We want to ensure that you get every penny of the compensation you are entitled to as quickly and efficiently as possible.

We guarantee to contact you on the day you contact or if the message is left overnight first thing the following morning.