What to do if you suspect something is wrong

What should you do if you believe there has been Care Home abuse or negligence?

You can be uncertain about what to do when you think someone you care about has been mistreated in residential care.

It’s difficult to know who to turn to when you think a vulnerable relative or friend in a nursing or care home is being poorly treated and their dignity is not being respected.

Often the main difficulty can be in identifying that something has happened. Your relative or loved one may be embarrassed or ashamed to mention it. This is not surprising and quite understandable on their part. They are dependent on others and may feel afraid to mention any episodes of care home negligence or abusive treatment.

Care home negligence can harm patients mentally, physically and emotionally, as well as  financially or socially. Any failure to offer a basic standard of care that harms the patient or resident can be rightly considered negligent care.

I’m not sure if anything is going on and I don’t want to make things worse.

We’ve put a quick check list for signs of residential care or nursing home abuse or negligence on this site to help you. Neglect or abuse can take many forms so please don’t treat this list as the final word. If you have any suspicions at all then you should contact a specialist solicitor straight away. They won’t mind if it all turns out to be nothing. They know how hard it can be to work out what’s really going on, and are very experienced in spotting signs. They will help you decide what to do next and if they’re like us they won’t charge for an initial consultation.

Alternatively you can contact the Action on Elder Abuse helpline for free confidential advice.

For free initial advice please call 01535 958 778, email us, or use the contact form on this page.

 I’m worried there has been abuse or negligence in a care home, what should I do next?

Making a complaint

If you have a complaint about negligence in a nursing or care home or any other care provider, you should first make that provider aware of your concerns. However if you suspect that abuse is taking place you should consider the matter of reporting it very carefully and take advice as sometimes reporting the matter to the care home provider may lead to further abuse.

If you do address the care home provider and the result isn’t satisfactory then theIndependent Healthcare Advisory Service (IHAS) represents many independent providers and has a code of practice for dealing with complaints which its members should follow.

If the body involved is run by a local authority or the NHS you can turn to the Parliamentary and Health Service Ombudsman. They should investigate your complaint and may take things further with the relevant local Social Services department. They will have their own complaints procedure which you’ll need to follow.

If there has been an accident or if there is a concern over care it may be the resident or their close ones may feel embarrassed or reluctant to raise it with the relevant staff or management.  As Care Home neglect and abuse specialists we can make sure that if any issues are raised with the Care or Nursing Home they are raised sensitively but effectively – our concern is to try and resolve any issues at the earliest possible stage and with the minimum disruption to the person being cared for.

What are The Guidelines that Advise How Nursing or Care Homes should be properly managed and run?

There are minimum standards and guidelines set out and monitored by the Commission for Social Care Inspection- they provide monitoring of care homes and advice on standards. If there are concerns raised to them they will investigate- though this is dependent on them having the staff and resources to do so. Any specific concerns can be noted to them and the list of inspections can be found on their website at www.csci.org.uk

Get legal advice

If a resident or their family or friend believe that there has been nursing home abuse, or if an accident has been caused by staff, or a resident is being neglected then it is important that they seek proper legal advice because these types of claim require a more specialised Solicitor.

If your relative or loved one has been the subject of care home negligence they should be able to bring a claim for compensation against the residential or nursing home responsible.

In addition, if there has been an accident or if there is a concern over care it may be that the resident or their family may feel embarrassed or reluctant to raise it with the relevant staff or management. A specialist solicitor understands this and should take the matter forward with care and discretion.

For free initial advice please call 01535 958 778, email us, or use the contact form on this page.

Claiming compensation for care or nursing home neglect

In the worst situations sadly, neglect can cause actual harm. In this unhappy situation you may wish to think about pursing compensation. It can’t remedy the harm done but may result in a settlement that gives you more freedom to look at other care solutions for your loved one and gives you at least some redress for the harm caused.

Contact a specialist solicitor as quickly as possible. You can ring or email us straight away and we won’t charge for a first chat. We know it’s hard to really know what’s going on and would much prefer you to raise a false alarm with us than risk something serious being left to get worse. Phone us now for a free and totally confidential consultation 01535 9587778

If a resident or their family believe that there has been abuse, negligence or if an accident has been caused by staff then it is important that they seek proper legal advice because these types of claim require a more specialised Solicitor.

To bring a successful claim it is necessary to prove that a nursing home has fallen below a reasonable standard of care for those the residential home is caring for and that this has caused the resident’s injury.

It is vital that proper evidence is obtained to ensure that any claim can be properly proved. As experts in the field of residential home abuse and injury we are very aware that such cases need very sensitive handling and this requires considerable expertise if we are also to ensure that a proper investigation is carried out.

For example the first issue is normally to assess if the claim is one that is based on issues of medical negligence (which is a highly technical area of law) or another area of public liability, or even in some cases under the terms of the contract with the Nursing Home.

In addition, if there has been an accident or if there is a concern over care it may be the resident or their family may feel embarrassed or reluctant to raise it with the relevant staff or management.

Deciding the best course of action is very important for the success of any subsequent legal action that may be necessary.

For free initial advice please call 01535 958 778, email us, or use the contact form on this page.
We want to ensure that you get every penny of the compensation you are entitled to as quickly and efficiently as possible.