The recent report from the Care Quality Commission suggests that over three quarters of hospital Trusts had safety issues identified.
Over 40% of Nursing Homes and Home Care Services also had problems identified
Why is This a Problem Now?
Two main findings are clear. There is a financial squeeze on all Trusts as a result of the Governments continuing austerity programme
The second issue is lack of staff- both in terms of having the right skills and the right numbers available
What Sort of Problems have Been Identified?
- Patients being kept on a trolley overnight
- Patients not being properly assessed
- Medication mistakes in a nursing home
- Staff at a GP surgery not having right life saving training
What is being done to Tackle the Problem?
The report is the first from the new so called Ofsted style Inspection regime of the Care Quality Commission http://www.cqc.org.uk/
The Trusts which appear to be most at risk have been targeted first by the Care Quality Commission so it may be that these results are not representative of the whole sector
The two main factors to remedy the problems are
- Good Leadership- the Care Quality Commission Chairman David Behan stated in a radio interview that the ‘leadership of an organisation sets the culture of that organisation’
- Good Management and Safety Systems- the better thought through and well implemented the system the less likely mistakes will be made
The report also stressed the need for a culture of openness as a key factor in confidence being rebuilt going forward
Further details of the report can be found here: http://www.bbc.co.uk/news/health-34520639
What should You Do if you Think the Care of You or a Relative has been Negligent or Inadequate?
If you believe that the care or treatment has been inadequate then a formal complaint will prompt a detailed response from the Trust or Nursing Care Home- their complaints procedures should cover this.
However if you are not satisfied with this response you may need legal advice. We are specialists in this area of law and we can offer free, confidential no obligation advice on whether taking further steps to investigate should be taken.