Liverpool Care Home slammed – stressed out staff, poor food and no care plans

The Care Quality Commission made  an unannounced inspection of Abbeydale Nursing Home in Kirkdale, Liverpool in January 2014.

The subsequent report found that the home failed in all five of the care and welfare criteria they inspected. Abbeydale was given formal warnings for three of the standards and must take action to address shortcomings in the other two.

The home made a high use agency staff who seemed stressed and rushing about as insufficient staff were on duty.

Two people hadn’t been given breakfast, or even a drink by twenty past ten. One patient was found eating breakfast at 11.45, three quarters of an hour before lunch was due to be served. Dirty laundry was lying on bedroom floors.

“We were told two members of staff had been crying prior to our arrival as a result of the pressure they were under.” The report went on to comment.

Care plans for the residents were either not there or they hadn’t been properly reviewed or updated.

Malcolm Bower-Brown, CQC’s Regional Director for the North said: “This multiple shortfall against national standards is unacceptable and we have warned Abbeydale Nursing Home that immediate improvements must be made.”