During an unannounced inspection of the Meppershall Care Home, run by G A Projects Limited, the Care Quality Commission (CQC) found that its 70 residents were being seriously neglected by staff with some OAPs lying in soiled bed clothes for up to 10 weeks.
The home finally closed in August 2013 after a damning report by the CQC following their inspection in May 2013.
The CQC ruled that the home had failed to meet the required standard of care in all categories and has taken enforcement action against the provider over staffing levels, the state of the premises and care and welfare practice.
The commission’s report states that they found ‘a number of areas where practice was unacceptable and people living in the home were put at potential risk of harm’.
‘Dignity was not always maintained, this included soiled bed clothing or bed linen in full view of others and visitors to the home. We also observed staff not always ensuring toilet doors were fully closed when people were assisted to the toilet.’
Other concerns raised by the health watchdog included residents’ choices not being respected, records being falsified, a high risk of spreading infection, stained mattresses and staff not being properly trained to deal with dementia sufferers.
This level of neglect is thankfully relatively rare but it highlights the vigilance we need to maintain for our relatives and friends in nursing and care homes. If you are worried that someone you know may be suffering neglect in a care home it is essential that you take some action. The above case shows how flagrant neglect can continue for a long time (residents were left effectively stranded in their rooms for four months after a lift broke down).
Of course it can be difficult to know what action to take, and it can be hard to make that step for fear of making a bad situation worse. It is always a good idea to seek advice from an experienced third party, such as a specialist solicitor, who should be able to help you work through the options and select the best course of action to protect your loved one. O’Neill Injury Solicitors provide this as a free service.